1. Apple App Store Macos Mojave
2. Apple App Store Macos X
3. Apple App Store Macos Update

Try these steps if you can't connect to any of these apps or services:

If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac. If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. Download macOS Catalina for an all‑new entertainment experience. Your music, TV shows, movies, podcasts, and audiobooks will transfer automatically to the Apple Music, Apple TV, Apple Podcasts, and Apple Books apps where you’ll still have access to your favorite iTunes features, including purchases, rentals, and imports.

Check the system status page

Check Apple’s System Status page to see if there’s an outage for a service in your country or region.

Make sure that your device is connected to the Internet

Use any Internet browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

Update your software

Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

Check the date and time

Make sure that the date and time on your device are set correctly for your time zone.

On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time.

If the date and time are incorrect, update them or turn on the option to set date and time automatically.

If you still can't connect

If you tried all of the above steps and you still can’t connect, contact Apple Support.

If you see a different connection alert message

Use the steps above if you see one of these error messages:

• 'Cannot connect to the iTunes Store. An unknown error has occurred.'
• 'We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.'
• 'Could not connect to the iTunes Store. Make sure your network connection is active and try again.'
• 'We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.'

Related topics

• If you're connected but you can't download content, change your Apple ID password. You might have to sign out and sign in again. If you're asked to verify your payment information, make sure that all payment details match what's on file with your financial institution.
• If you're connected but you can't download or update apps, pause and restart the app download or restart your device.
• Learn what to try if you also see pop-ups in Safari on your Mac.
• Learn what to do if you see error -45054 on your computer.
• With iTunes for Windows, check to see if you turned on third-party security software or Windows Firewall.

Store availability and features might vary by country or region. Learn more about what's available in your country or region.

Measure your app’s performance and get unique insights with data you won’t find anywhere else using App Analytics, Sales and Trends, and Payments and Financial Reports. Available in App Store Connect, these tools are included with Apple Developer Program membership and require no technical implementation.

App Analytics

Find out how customers discover and engage with your app.

App Store Performance

See how many users discover your app while searching or browsing on the App Store, and find out which apps and websites bring customers to your product page. You can also measure the percentage of views of your app on the App Store that result in a first-time download. This data provides insight into how your marketing efforts and metadata changes affect downloads.

Marketing Campaigns

Measure the performance of your marketing campaigns across channels, such as social media, email, and paid advertising, so you can focus on the campaigns that are most effective. Track downloads from Smart App Banners in Safari and cross-promotion in apps that use StoreKit to display your product page. Create unique links for each marketing campaign, so you’ll understand your average spend per user and know which campaigns drive the most downloads.

App Clip Performance

Understand how users discover and engage with your App Clip, so you can measure performance over time. Find out which sources they used to invoke it (for example, NFC tags, Safari, or App Clip Codes) and see the number of App Clip card views, installations, sessions, crashes, and more. You can also view the number of resulting app installations.

App Engagement and Usage

Track a variety of user engagement metrics, find out if users continue to use your app, and view the number of installations, sessions, and active devices. This information allows you to evaluate the impact of product changes, such as adjustments to the onboarding experience or the addition of special in-app content. View crash and deletion data by platform, app version, and operating system version to pinpoint potential causes and create a better user experience.

Paying Users

View the number of unique paying users by day, week, or month. The daily number of unique paying users can help you assess whether changes you make impact user spending within your app. Filter sales per paying users by source to learn the average spend per user from a particular campaign, app, or website.

Sales and Trends

Get daily data to understand your app’s performance and forecast your sales. Download reports with additional data to conduct deeper analysis.

Subscription Activity

View the number of active paid subscribers, subscribers that continue renewing, subscribers that convert to a standard price from each type of subscription offer, and more. See how many new customers subscribe each day, as well as daily subscription sales, reasons a subscription has been cancelled (including billing issues and price increases), and more. You can also filter this data by app, subscription, and other metrics to analyze performance.

Business Performance

Apple App Store Macos Mojave

View data for first-time downloads of your apps, initiated sales, initiated pre-orders, and estimated proceeds. You can also filter data by date ranges, transaction types, subscription offerings, territories, and other metrics.

Payments and Financial Reports

View your final proceeds for each month, with earnings broken out by territory and currency. See the rates used to convert your earnings from local currencies (when available) and any taxes and adjustments applied. You can also download more detailed reports of all transactions, including the number of units sold per app or in-app purchase, for the month.

Apple App Store Macos X

Getting Started

Apple App Store Macos Update

To get started, sign in to App Store Connect. These tools are available to the following roles: Account Holder, Admin, Sales, and Finance.